Platform overview

One Place for Every Benefit, Every Employee and Every Day of the Year

Benefits made intelligent, simple, and scalable.

Benefits Reimagined is one platform, not a set of tools stitched together. Enrollment, life events, carriers, payroll deductions, compliance, HR cases, documents, communications and reporting all work from one record of each employee, with one login, and with AI that helps people rather than replacing their judgment. It lives inside SAP SuccessFactors and is ready for any other HR system.

One login · one recordMulti Language and Multi-currencyAPI and AI nativeWeb and mobileAI suggests — people decide
One platform one login · one record inside SAP SuccessFactors Enrollmentplans · life events ComplianceACA · COBRA Payroll &Billingevery dollar checked Reportinganswers, not exports HRServicecases · documents Athenaanswers 24/7 SuccessFactors Any HR system Carriers Payroll Mobile app Employees

Built to Be Used, Not Just Bought

Most benefits problems are not plan problems. They are hand-off problems: the change that never reached payroll, the dependent nobody re-checked, the carrier bill nobody matched, the question that waited three days for HR. We built one platform where those hand-offs do not exist — so the work is done once, by the right person, with the proof kept.

Full platformFull Benefits Admin Platform — plans, enrollment, life events, carriers, payroll, compliance, HR service and reporting in one place
One personCentral Person Concept — one record of each person, shared by every product and every legal entity
Global assignmentGlobal Assignment — benefits follow an employee across countries, entities and currencies
Industry solutionsIndustry solutions — healthcare, manufacturing, higher education and public sector, transportation, construction

A Year in Benefits, Handled

Follow one employee and one HR team through the moments that usually go wrong. At each one, the platform does the routine part, keeps the evidence and asks a person only when a person is needed.

Day oneA new hire signs in once and sees only what they need to do. The platform already knows their group, their pay and their eligibility from your HR system.
Choosing a planIntelliSuggest ranks the plans for their situation and shows the paycheck difference. Athena handles the questions that would otherwise wait for HR.
A life eventA birth reported on the phone: the date is set by the event, one document is asked for and checked, the child is added, payroll is updated.
The carrier billThe invoice is matched line by line to enrollment, payroll and the carrier's own record. Differences arrive as a short list with reasons.
Open enrollmentEvery employee's choices, deadlines and missing documents on one admin screen. Reminders go out by email, text and in the app.
Leaving or retiringTermination or retirement arrives from your HR system; COBRA notices, final deductions and carrier updates follow, with dates and proof kept.

What Is Inside: Six Products, One Platform

Each product stands on its own and is sold on its own. Together they share one employee record, one set of rules, one workflow and one document store — so nothing is copied, re-keyed or lost between them.

For HR and every employee

Benefits Administration

Plans, eligibility, open enrollment, life events, dependents and the documents that prove them — the daily work of benefits, done from one screen.

  • Medical, dental, vision, life, disability, spending accounts, retirement, commuter and voluntary plans
  • Guided enrollment with plan comparison and paycheck impact
  • Dependent checks with documents verified automatically
  • An admin dashboard that lists every open problem across all employees
Open Enrollment & plans
For employees and the HR team

Employee & HR Experience

The place employees go for anything about their benefits, and the place HR goes to answer them — web and mobile, English and Spanish.

  • Employee Home: one sign-in, only what that person needs to do
  • My Inbox, reminders by email, text and in the app
  • BR Resolve: HR cases routed to the right person, answered with drafts a person approves
  • Communication Hub and Content Management for campaigns and job aids
Employee Home
For payroll and finance

Billing & Payroll

Deductions that reach payroll with their proof, carrier bills checked before they are paid, and retroactive changes recalculated instead of hand-fixed.

  • Carrier Billing: each invoice matched to enrollment, payroll and the carrier's record
  • 4-Way Reconciliation: every dollar accounted for, every difference explained
  • Direct Billing for COBRA, leave, retiree and survivor premiums
  • ReVerge: late-reported changes recalculated and posted correctly
Billing & Payroll
For compliance and legal

Compliance

Rules such as ACA, COBRA, HIPAA and medical support orders run inside the daily work, so the evidence is a by-product rather than a year-end project.

  • ACA forms 1094-C and 1095-C with a readiness check before filing
  • Medical support orders (QMCSO) handled as a guided process
  • Dependent eligibility audits with documents checked automatically
  • Every rule with a start date and a record of who approved it
Compliance Framework
For leaders and analysts

BR Intelligence & Athena

Answers instead of exports. Athena answers employees and administrators from their own plans; BR Intelligence opens on the decisions that need attention, with the evidence one click behind.

  • IntelliSuggest plan recommendations, IntelliMap carrier mapping, IntelliVerify document checks, IntelliEdit writing help
  • Spotlight and Insights: unusual patterns found and explained in plain words
  • Ask any report a question and get the reason behind the number
  • AI suggests — a person decides, and every suggestion says why
BR Intelligence
For IT and your SAP team

Connections & HRIS Sync

Built inside SAP SuccessFactors and ready for Workday, UKG, ADP, Dayforce, Paycom and other HR systems. Hires, pay changes and terminations arrive on their own; deductions go back.

  • One login for employees and HR
  • 140+ pieces of employee information kept in step with SuccessFactors
  • Carriers connected from their own file layouts by IntelliMap
  • A record of every piece of data sent, received and confirmed
SuccessFactors & HRIS Sync
What holds it together

Why Six Products Feel Like One

Plenty of vendors sell the same list of products. The difference is underneath: whether those products read the same record, follow the same rules and keep the same proof. Ours do, because they were built together from the first day rather than bought and bolted on.

  • One record of each employee. Enrollment, payroll, carriers, cases, documents and reports all read the same page — change it once and everyone sees it.
  • One set of rules, written as settings. Eligibility, contributions and deadlines are settings anyone in HR can read, each with a start date and the name of who approved it — not custom code.
  • One workflow. Approvals, hand-offs and cover for someone on vacation work the same way in every product, with a record of who did what on whose behalf.
  • One document store. A birth certificate checked once is reused for open enrollment, an audit and a claim until it expires.
  • One helper. Athena answers employees and administrators in every screen from that same record, and says why.
  • One version for every customer. When a rule changes or a feature ships, every customer has it the same day — no upgrade projects.
Why this matters
One employee · one record · every product reads the same page Jane Doe Plant 2 · hourly · hired 03/02/2026 Medical: You + family · from 08/14 Dependents: 2 · documents verified Deduction $62.40 · sent to payroll · confirmed Enrollment Payroll deductions Carrier files HR cases Documents Reports One set of rules, dated One workflow, one approval One helper: Athena

Built Into the Foundation, Not Added Beside It

Five choices we made at the start. They are hard to copy later, and they are why the platform stays simple as your organization gets complicated.

1

One version for everyone

Every customer runs the same platform. A fix, a new rule or a new feature reaches everyone the same day, with no upgrade project and no version left behind.

Live
2

Runs on SAP BTP and AWS

Inside SAP SuccessFactors for SAP customers; alongside Workday, UKG, ADP, Dayforce, Paycom or any other HR system for everyone else — the same platform either way.

Live
3

Rules are settings, not code

Eligibility, contributions, deadlines and compliance thresholds are settings with start dates and approvals. Your team changes them without a developer, and the history is kept.

Live
4

AI suggests, people decide

Every suggestion — a plan, a document check, a carrier mapping, a drafted reply — explains itself and waits for a person before anything changes. Every AI helper is listed publicly with what it can and cannot do.

LiveResponsible AI
5

Works for groups of companies and PEOs

Several legal entities in one platform, each with its own rules and administrators and one combined view for the group — including PEOs with many employer clients. Multi Language and Multi-currency are built in.

Live
6

API and AI native

Every capability can be reached by another system before it is a screen, so the platform fits behind a partner's brand or beside a system you already own. And AI helps in every product — for employees, HR, payroll and carrier files — not in one bolted-on assistant.

Live
The helper in every screen

Meet Athena: Answers From Your Own Plans, Any Hour

Athena sits inside every screen — enrollment, life events, the HR case queue and every report — and answers with that person's own plans, dates and documents. Employees get an answer at 11 p.m.; HR gets a drafted reply to approve in the morning.

  • Plan questions answered for that employee's situation, in English or Spanish
  • Deadlines and documents explained before someone misses them, with “why am I being asked this?” on every request
  • Drafted replies for HR cases — reviewed and sent by a person, never on its own
  • Reports that talk — ask why a number changed and get the reason, not a guess

AI suggests — a person decides. Every answer shows where it came from.


More about Athena
Athena Employee Home · Life event
We just had a baby. What do I need to do for her coverage?
AthenaCongratulations! You have 31 days from 08/14 to report the birth. Adding your daughter to your medical plan starts her coverage on 08/14 — the date is set by the event. You need one document: her birth certificate.
Medical · You + family+$62.40 per paycheck
Dental · no change needed$0.00
Can I add her to vision too?
AthenaYes — a birth lets you add vision as well, and the same certificate covers all three plans. Want me to start the life event with medical and vision pre-selected?
Start life eventAsk HR instead
Ask Athena about your benefits…

What Changes When Benefits Live in One Place

HR works the exceptions, not the routine

Life events, eligibility, dependent checks and carrier files run on rules and AI. People review the short list of what needs judgment.

Compliance becomes a by-product

ACA, COBRA, HIPAA and support orders run inside daily work, with the evidence kept as it happens rather than rebuilt at year end.

Employees get answers, not portals

One sign-in, only what they need to do, paycheck impact shown before they submit, and Athena one tap away — in English or Spanish, on the phone.

Finance stops paying for ghosts

Every carrier bill is matched to enrollment and payroll before it is paid. Ineligible dependents, late terminations and double deductions show up as a list, not a write-off.

Leaders see decisions, not dashboards

Reports open on what needs attention this week, with the evidence one click behind and Athena to explain the number.

Trust you can check

Runs on SAP BTP and AWS — certified clouds. Compliance controls, checks and evidence are built in; privacy by design. Independent certification of the platform itself is in progress. What is in place, what is in progress.

See It on Your Plans

A 45-minute walkthrough on your plan design, your carriers and your HR system, run by the people who built the platform. Your program is set up before the call; the recording and written answers follow it.

Available on SAP StoreCompliance controls built inAccessible to everyoneAI proposes · people decideOne version for every customer

Platform Questions

What it is, what it needs and what it does not do yet — answered plainly.

From Day One to Retirement — One Record, One Platform

Inside SAP SuccessFactors, ready for any HR system, built for U.S. employers.