An i on Every Cost and Coverage Field
Nine fields on the medical plan card — coverage tier, your cost, employer cost, imputed income, annual premium, deductible, copay, coinsurance, out-of-pocket maximum — each with help.
Employee & HR Experience · Digital Adoption Platform
Help That Sits Next to the Number
A small i beside every cost and coverage field on the plan card. Tap it and the explanation your HR team wrote opens — with this employee's own figures filled in — plus an AI comparison of this plan against their other offers, and Athena one tap away.
Most enrollment mistakes are not bad choices; they are numbers nobody explained. The Digital Adoption Platform puts the explanation where the number is. On a medical plan card in Employee Home or the BR Mobile App, every field — coverage tier, your cost, employer cost, imputed income, annual premium, deductible, copay, coinsurance, out-of-pocket maximum — carries an i. Behind it is text HR wrote once: what the number is, how it is worked out, an example, why it matters, when it changes and which rules move it, filled with the figures on that card. From the same panel, "Choosing the right plan" compares this plan with the employee's other same-tier offers using the employer's own rates, and Ask Athena opens the assistant already knowing the field.
Written by HRLive numbersAI comparison on demandAsk Athena from the fieldNever enrolls
Reimagining Help During Enrollment
"Benefits portals explain terms in a glossary and expect the employee to carry the definition back to the card. Decision tools ask a questionnaire somewhere else. Benefits Reimagined does the opposite: the explanation is on the number, in the words HR chose, with this employee's figures already in it. The curated text stays curated. AI is used for exactly one thing — comparing this plan with the employee's other offers — and Athena picks up the field when there is a question the panel did not answer. The choice stays on the card."
Tap the iSix sections, the card's own numbersChoosing the Right PlanAI brief vs same-tier offersAsk AthenaThe field travels with the questionWritten by HROne screen, no releaseWhere It LivesEmployee Home and the app
9fields on the medical plan card with an i — coverage tier, your cost, employer cost, imputed income, annual premium, deductible, copay, coinsurance, out-of-pocket maximum
6sections in every explanation — definition, how it is calculated, example, why it matters, when it changes, rule impact — plus a decision-aid line
5cheaper same-tier plans at most in a comparison, from the employer's own rates, with a plain summary ready if the AI is unavailable
0elections changed by the help — the i, the comparison and Athena explain and point; the card's own buttons do the enrolling
How the Help Behaves — the Rules Everyone Can Rely On
What is written by people, what is filled in by the platform, what AI does and does not do.
The wordswritten by HRsix sections and a decision-aid line per field; AI never writes the explanation
The numbersfrom this cardamount, pay period and paychecks per year from the employee's own schedule
One panelnever twoopening another i replaces the panel; related chips swap the field
Comparisonsame tier onlyplans the employee is eligible for at the same coverage tier, up to five cheaper ones
Comparison numbersre-readtaken from the employee's offers on the platform, never from the screen
If AI is downa plain summaryreal cost, deductible, out-of-pocket maximum and the cheapest alternative — never an empty panel
Athenagroundedopens with the field, its rules, the live values and HR's FAQs; follow-ups stay on the field
Enrollingon the cardadd to cart, decline and enroll are the card's own buttons; nothing here presses them
Behaviour as implemented in Benefits Reimagined, October 2026. Names and amounts in the illustrations are examples.
One Field, Five Stages
Follow the Deductible field on Alex's medical plan card: what opens behind the i, the comparison it can start, the Athena hand-off, how HR wrote it, and where it lives on the desktop and the phone.
What opens behind the i — in HR's words, with Alex's numbers.
Alex is choosing a medical plan and taps the i beside Deductible. A panel opens on the card with the explanation HR wrote for that field: a definition, how it is calculated, an example, why it matters, when it changes and which company rules affect it — each with the figures from this card already in place, so "the amount you pay before the plan pays" reads as $1,500 and the annual premium is worked from Alex's own pay schedule. A one-line decision aid sits under the sections. Chips for related fields — copay, coinsurance, out-of-pocket maximum — swap the panel to that field without closing it. Long sections fold with a "More" link. Only one panel exists on the screen; opening another i replaces it. The FAQs HR wrote are not shown here — they are kept for Athena.
What the employee gets
- Six short sections in everyday words, the plan's own numbers filled in
- A decision-aid line that says what the number means for the choice
- Related-field chips that swap the panel; "More" for long sections
- A quiet "no additional information" when a field has no help yet — never an error
Why it matters
The explanation is on the number, not three clicks away in a glossary — and it is HR's wording, not a model's.
The panel shows text from the help library; nothing in it is generated at the moment of the tap.
One button, one brief — this plan against the others at the same tier.
The amber button at the bottom of the panel closes it and asks for a comparison. The platform re-reads Alex's current offers, keeps the plans Alex is eligible for at the same coverage tier, finds the plan on the card, and lists up to five others that cost less per pay. It adds a little about Alex — age, location, how many dependents — and the framing HR wrote for the field, and returns a short brief: a verdict, a summary, the comparison, a note for families, a suggested next step and a reminder that the decision is Alex's. A line under the brief says how many eligible plans it was compared against. If the model is unavailable, the platform builds a plain summary from the same real figures — this plan's cost, deductible and out-of-pocket maximum, and the cheapest alternative's premium — so there is always an answer. Numbers in the brief come from the offers on the platform, never from what is on the screen.
What the brief contains
- A verdict and a summary for this plan, in plain words
- The comparison against up to five cheaper same-tier plans, from the employer's own rates
- A family note and a suggested next step; a reminder that the choice is the employee's
- A plain summary from real figures when the model cannot be reached
Why it matters
The comparison is about this employer's plans at this employee's tier — not national averages, not a generic calculator.
The brief uses only age, location and dependent count. The deeper recommendation — prescriptions, doctors, usage — is IntelliSuggest, on the same screen.
The field travels with the question.
The blue button closes the panel and opens Athena already knowing where Alex was: the field, its definition, the rules that apply, the live values on the card and the list of FAQs HR wrote for it. Those FAQs appear as chips — "Does the deductible reset?", "Do copays count?" — and a tap sends the question with the context. Anything Alex types stays grounded to the field, so "is $1,500 a lot for us?" is answered for this family, this plan and this year. When the question is really about which plan to pick, Athena explains the trade-off and points back to the comparison. It never adds a plan to the cart; those buttons are Alex's.
What Athena receives
- The field and its plan family; HR's definition and the rules that affect it
- The live values on the card; the FAQs HR wrote, shown as chips
- A conversation that stays on the field until the employee moves on
- A hand-off back to the comparison or the plan card — never an enrollment
Why it matters
The assistant and the panel never disagree, because they read the same HR text.
Because the help library is indexed, Athena can also find a field's explanation when an employee asks in chat without ever tapping an i.
One screen in the configuration workspace. No release.
Administrators maintain the help in a dedicated screen. For each field they set the label, the plan family it applies to — or all families — whether it is active and its display order; write the six sections in plain text with bold and bullets where useful; drop in live-value placeholders for the amount, the pay period, the number of paychecks and the tier; add the decision-aid line; list FAQs as question-and-answer pairs; and pick related fields from the other help entries. A field can have a general version for every plan family and a specific one for, say, medical; the specific one wins and the general one is the fallback. Saving indexes the text so Athena can find it. The same team that maintains the welcome carousel and the terms in Content Management maintains this — a change shows on the next card opened.
What HR controls
- Label, plan family, active flag and display order per field
- Six sections, a decision-aid line and FAQs — with live-value placeholders
- Related fields, chosen from the library, shown as chips
- A general version and a plan-family version of the same field
Why it matters
The words employees read during enrollment are HR's to change — on a Tuesday, without a ticket.
The help library already accepts insurance, savings, spending-account and other plan families; the i buttons appear on medical cards in this release.
On the plan card — desktop and phone, beside IntelliSuggest.
There is no separate help page to find. The i buttons sit on the medical plan cards of the enrollment flow in Employee Home, and the same panel, comparison and Athena hand-off are in the BR Mobile App, sized for a thumb, with the same words and the same numbers. They sit beside IntelliSuggest, which ranks the plans with reasons, and beside the card's own Add to cart, Decline and Enroll buttons, which are the only things that change an election. A question that outgrows the field goes to Athena; a question that needs a person becomes a ticket in BR Resolve; a reminder to finish arrives in My Inbox.
Where the employee meets it
- Medical plan cards in enrollment on Employee Home and in the BR Mobile App
- Beside IntelliSuggest on the same screen — explain here, rank there
- Athena for the question that outgrows the field; BR Resolve for the one that needs a person
- Other plan families — insurance, savings, spending accounts — on the roadmap
Why it matters
Help that lives on the card gets used; help that lives in a glossary gets a ticket.
Everything the employee can do here they can do on the phone; the buttons that enroll stay the card's own on both.
Core Capabilities of the Digital Adoption Platform
In-screen help, an on-demand comparison, an assistant that knows the field, and one admin screen behind it all.
Explanations Written by HR, Numbers from the Card
Six sections and a decision-aid line per field, with the employee's amount, pay period, paychecks and tier filled in at the moment of the tap.
Related Fields and One Panel
Chips swap the panel to a related field; only one panel exists per screen; long sections fold with "More".
Choosing the Right Plan
An AI brief against up to five cheaper same-tier offers using the employer's own rates — verdict, summary, comparison, family note, next step — with a plain summary if the model is unavailable.
Ask Athena with the Field
The assistant opens already knowing the field, its rules, the live values and HR's FAQs as chips; follow-ups stay on the field.
One Admin Screen
Label, plan family, active flag, order, sections, decision aid, FAQs, related fields and a general-or-specific version per field — saved and indexed, no release.
A Glossary and a Questionnaire vs. Help on the Number
Most portals explain terms somewhere else and recommend plans somewhere else again. Here is what changes when the help sits on the card.
| Moment | Glossary page or separate decision tool | Benefits Reimagined Digital Adoption Platform |
|---|---|---|
| "What is a deductible?" | A glossary in another tab, in generic words. | An i on the field: HR's definition with this plan's $1,500 already in it. |
| "How much is that per year, for me?" | A calculator, if there is one. | Worked from the employee's own pay schedule — per pay, per year, how many paychecks. |
| "Is this plan the right one?" | A questionnaire somewhere else, scored against national averages. | Choosing the right plan: this plan against the employer's other same-tier offers, up to five cheaper ones. |
| When the AI is down | A spinner, then nothing. | A plain summary from real figures — never an empty panel. |
| "I still have a question" | Search a help center; start a chat from scratch. | Ask Athena opens on the field, with HR's FAQs as chips. |
| Changing the wording | A ticket to the vendor. | HR edits the field in one screen; the next card opened shows it. |
| Who wrote the explanation | Nobody can say — or a model, each time. | HR did, once; the platform fills in the numbers; AI is used only for the comparison. |
| Enrolling | A different screen. | The same card: add to cart, decline, enroll — the employee's buttons, untouched by the help. |
Athena from the field
Open on the Field, Answer for This Family
When the panel is not enough, Ask Athena opens the assistant with everything the panel knew: the field, HR's definition and rules, the live values on the card and the FAQs written for it. Athena answers for this employee — this plan, this family, this pay schedule — keeps the conversation on the field, and points back to the comparison or the plan card. It is the same Athena as on Employee Home, and it never enrolls anyone.
- FAQ chips — HR's questions for the field, one tap each — the answer comes from HR's text
- "Is $1,500 a lot for us?" — answered for a family of four with regular visits, on this plan, this year
- "Do copays count toward it?" — the rule HR wrote, in one line
- "Should I pick the HDHP?" — the trade-off explained, then a pointer back to Choosing the right plan
- Never enrolls — the card's buttons are the employee's; Athena explains and points
Is a $1,500 deductible a lot for a family of four?
Athena · from the Deductible fieldFor your family, with the visits you had last year, it is on the lower side: you would reach $1,500 by about March and the plan pays its share after that. The HDHP you are also eligible for has a $3,200 deductible and costs $48 less per pay — about $1,150 a year — so it wins only if the family stays well. Copays do not count toward the deductible on either plan; coinsurance does.
Does the deductible reset?Compare with the HDHP
Compare with the HDHP.
AthenaOpening Choosing the right plan for your coverage tier — it will show the PPO against the HDHP and the two other family plans you can pick, using your employer's rates. The choice stays on the card; I will not add anything to your cart.
Open the comparisonBack to the plan card
Ask about this field, this plan, this family…
What the Digital Adoption Platform Changes
The explanation is on the number
Nine fields on the card, each with HR's words and the employee's figures — no glossary to find.
HR owns the words
Six sections, a decision aid and FAQs per field, maintained in one screen without a release.
AI does one thing, well
Compares this plan with the employee's other same-tier offers from the employer's own rates — with a plain fallback.
Athena knows where you were
Opens on the field with its rules, values and FAQs; the conversation stays on the field.
Nothing enrolls by itself
The i, the comparison and Athena explain and point; the card's own buttons do the enrolling.
Desktop and phone alike
The same panel, comparison and hand-off in Employee Home and the BR Mobile App.
Which Help Lands, Seen From HR
Because every tap, comparison and hand-off is recorded, HR can see which fields employees open, which ones lead to a comparison, which ones end in a question to Athena, and whether the comparison changed anyone's mind. A field that is opened and then immediately asked about is a field whose text is not yet landing — the signal to rewrite it. Athena reads the picture and drafts the improvement; a person edits the help, and a reminder to finish enrollment goes out through Communication Hub.
- By field — taps, comparisons started and Athena hand-offs for each of the nine fields
- What the comparison did — how often employees stayed with the plan they opened and how often they moved to a cheaper same-tier plan
- Fallbacks served — how many plain summaries were shown instead of the AI brief — every one with real figures
- The questions that repeat — the phrases employees ask Athena after reading a field, so HR can add the missing line
- What is not claimed — no i buttons on insurance, savings or spending-account cards in this release; no AI in the panel itself
Bring Your Hardest Field. Watch It Explain Itself.
We will take the field your employees ask about most — imputed income, usually — write the six sections with your team, fill in a real employee's numbers, run the comparison and the Athena hand-off, then show you the taps from the HR side — on your plan cards, with your words.
9 fields with an iWritten by HRLive numbersAI comparison on demandAsk Athena from the fieldDesktop & mobile
Digital Adoption Platform FAQs
It is the help that sits inside the enrollment screen. Next to every cost and coverage field on a plan card — coverage tier, your cost, employer cost, imputed income, annual premium, deductible, copay, coinsurance and out-of-pocket maximum — there is a small i button. Tap it and a short explanation written by your HR team opens, with that plan's own numbers filled in. From the same panel the employee can ask for an AI comparison of this plan against their other offers, or hand the question to Athena.
No. The words behind the i button are written and maintained by the benefits or content team: a definition, how the number is worked out, an example, why it matters, when it changes, and the rules that affect it. The platform fills in the employee's live figures. AI is used only when the employee asks for the plan comparison, and in Athena chat.
From the plan card the employee is looking at: the amount, the pay period and the number of paychecks in the year come from that employee's own pay schedule, so an annual figure matches what they will actually see deducted. The AI comparison re-reads the employee's offers from the platform rather than trusting anything on the screen.
It compares the plan the employee is looking at with the other plans they are eligible for at the same coverage tier — up to five that cost less per pay — using the employer's own rates, a little about the employee (age, location, how many dependents) and the HR-written framing for the field. The result is a short brief: a verdict, a summary, the comparison, a note for families, a suggested next step and a reminder that the choice is the employee's.
The employee still gets an answer. The platform builds a short summary from the real figures — this plan's cost, deductible and out-of-pocket maximum, and the cheapest alternative's premium — without the model. Nothing shows an empty panel.
Ask Athena closes the explanation and opens the assistant already knowing which field the employee was reading, its definition, the rules that apply, the live values on the card and the FAQs HR wrote for it. Follow-up questions stay about that field, and the FAQs appear as tap-able chips. Athena explains and points; it never changes an election.
Medical plan cards. The help library already supports insurance, savings, spending-account and other plan families, and the admin screen lets HR write help for them, but the buttons appear on medical plan cards in this release; the other plan families are on the roadmap.
Administrators, in a dedicated screen in the configuration workspace. For each field they set the label, the plan family it applies to (or all), whether it is active and in what order, the six content sections, the decision-aid line, a list of FAQs and the related fields that appear as chips. A field can have one version for all plan families and a more specific one for, say, medical.
No. The i button, the comparison and Athena explain and guide. Adding a plan to the cart, declining a plan and enrolling stay on the plan card's own buttons, and the employee makes every choice.
IntelliSuggest is the guided recommendation: a short questionnaire, then a ranked list of plans with reasons. The Digital Adoption Platform is the help on the way there — explaining each number on the card, comparing one plan with the others at the same tier, and handing off to Athena. They work together on the same enrollment screen.
HR's Words. The Employee's Numbers. One Tap.
Help that sits next to the number, on the desktop and on the phone — so the choice is made with the explanation in view.