The most Flexible, Configurable & Extensible Benefits Application for US and Canada.

What do we mean by “Benefits Reimagined” is Flexible & configurable?

• Benefits Reimagined is flexible, from plan configurations to creating separate templates for various “Enrollment Offers” and “Communication Templates.”
• Benefits Reimagined is designed to be configurable, offering customers flexibility in designing the look and feel of the system.
• This allows customers to modify the system that reflects the organization’s unique business needs but prevents changes from being made that will disrupt the business in the future when software upgrades are required.
• Because Benefits Reimagined is configurable, system updates are deployed in a fraction of the time and cost of a traditional legacy ERP system.

Extensible, but why should you care?

• Application extension empowers the customers to add their custom code/logic and enhance the application per the business needs and personal touch to the solution. Some examples would be Benefits Salary calculation, Salary cut-off logic, Length of Service calculation, Imputed Income calculations, custom plan configuration, custom screens, custom fields, and many more.
• The customer can either write Custom Logic in their sub-account level or re-use any custom code written & deployed in any Third-Party Cloud system.
• We have more than 35+ such extension possibilities in our application.

OpenAI-powered Carrier Integration

OpenAI’s NLP models efficiently interpret the complex information in Carrier Companion Guides, packed with detailed instructions on data formats, field mappings, and transaction sets. The models are designed to understand data requirements and specifications thoroughly.

Extracting Relevant Information

The AI processes these guides to capture details such as field names, data types, and formatting rules. It identifies and categorizes various data components and their interrelations, including mapping values and fields between the Carrier Companion Guide and ANSI 834 files.

Generating Mapping Tables

OpenAI generates mapping tables from the extracted data that align values and fields between the Carrier Companion Guide and ANSI 834 files, ensuring accurate mappings through our business logic.

Automating Data Transformation Logic

Our system creates carrier-accepted format files and facilitates the smooth transfer of data between systems using various protocols, converting data as the companion guides require.

Integration with Benefits Reimagined

The mapping tables and transformation logic are integrated into the Benefits Reimagined Integration Platform, using custom code based on the AI-generated mappings to support efficient data exchanges.

Continuous L&I

OpenAI models continuously learn and improve, adapting to updates or new guides to maintain up-to-date and accurate mapping tables and ensure data integrity and accuracy in transformations.

Athena Chatbot

The Benefits Reimagined chatbot, powered by OpenAI and integrated with intent analytics based on Elasticsearch/Kibana, offers several standout features:

Advanced NLP: Leverages OpenAI’s sophisticated NLP for accurate, human-like conversations, enhancing user interaction.

Intent Analytics: Utilizes Elasticsearch and Kibana for real-time intent analysis, improving response relevance and accuracy.

Adaptive Learning: OpenAI employs adaptive learning technology to refine responses based on user interactions, optimizing efficiency over time.

Comprehensive Dashboards: Features detailed Kibana dashboards for visual insights into user interactions and chatbot performance, aiding continuous improvement.

Scalability: Backed by Elasticsearch, it manages high query volumes effectively, ensuring robust performance across enterprise applications.

These features combine to make the Benefits Reimagined chatbot a powerful tool for enhancing user interaction and user intent analytics, making it an integral part of digital Benefits transformation strategies within HR environments.

Closed Loop Payroll

• Closed loop payroll or 360-degree payroll, the administrator checks the payroll deduction against the amount the benefits administrator sent on the payroll file.
• This ensures benefits administrator automatically recalibrates deductions with each subsequent payroll file.
• This helps prevent employees from large deductions, the employer and benefits administrator can create company-specific rules per-pay thresholds, and retroactive deductions are automatically prorated.
• An accounting-style payroll billing system that calculates payroll deductions based on the employee’s effective date of coverage and enrollment date.
• Prevent errors in employee benefits expenses.
• Interfaces with the payroll system to import payroll deductions and reconcile, calculating additional deductions and refunds when needed.
• Improve payroll accuracy & benefits process improvement.
• Avoids time spent on manual audits and interventions.
• Calculates retroactive deductions when an employee misses a paycheck because he or she enrolled late or submitted a late-life event.
• Define your payroll schedule, effective date windows, rules for retro deductions, adjustment thresholds, and more.
• Maintain employee confidence & support financial well-being.

Intelligent Service Delivery (ISD)

Benefits Reimagined’s Intelligent Service Delivery leverages advanced technologies from OpenAI, Elasticsearch, and Kibana to enhance HR operations, offering a scalable, secure, and user-centered experience.  Here’s a condensed summary of its core features:

• This grounds-up feature combines an AI-driven Chatbot, a ticketing engine, and AI-based answers and sentiment analysis.
• Automation with AI: Utilizes OpenAI’s artificial intelligence for Innovative ticketing and bot-related Analytics to help Benefits administrators understand what employees are looking for and what is effective and work on something that is not working.
• ISD allows customers to bring their email, ticketing, and knowledge management system (KM). We have built it in such a way that we work with what customers are already using for their other enterprise applications.
• Predictive Insights: Integrates Elasticsearch for robust data analytics, providing predictive insights that help benefit administrators anticipate and plan for future needs.
• Personalization: AI is employed to tailor Administrator services to individual administrators’ preferences, enhancing satisfaction and engagement.
• Data-Driven Decisions: Features real-time dashboards powered by Kibana, enabling informed decision-making with visual analytics and key performance metrics.
• Scalability: Designed to seamlessly scale with organizational growth, maintaining performance across varying operational scales.
• Enhanced Security and Compliance: Ensures the protection of sensitive data and adherence to regulatory standards through secure technology frameworks.

Communication HUB

At Benefits Reimagined, our “Communication Hub” is a centralized solution designed to address the complex challenges Benefits Administrators face in managing employee benefits communication.  Recognizing issues such as lack of transparency, inconsistent communication channels, and insufficient clarity for employee inquiries, we have crafted a platform that streamlines these processes effectively.

Key Features of the Communication Hub:

• Centralized Management: All benefits-related communications are administered simultaneously, enhancing control and oversight.
• Customizable Messaging: Tailor communications for different employee groups, such as during “Open Enrollment” periods, ensuring relevance and clarity.
• Diverse Communication Tools: Choose from various channels like email, SMS, Teams, WhatsApp, and more to match the preferred communication styles of different employee demographics.
• Analytics-Driven Insights: Monitor and refine communication strategies with advanced Elastic Search and Kibana-based analytics that track engagement and effectiveness, helping to overcome challenges such as inconsistent messaging and poor onboarding experiences.

The Communication Hub at Benefits Reimagined simplifies the administrative burden by leveraging these capabilities.  It elevates the overall communication strategy, ensuring every employee receives timely, clear, and compelling messages tailored to their needs. This approach supports better administrative workflows and fosters a more engaged and well-informed workforce.

Content Management System (CMS)

The Content Management System (CMS) for Benefits Reimagined is designed to enhance Benefits communication and employee engagement through efficient content handling and delivery. Here’s a streamlined overview of its key features:

Centralized Repository: Consolidates all Benefits content in one platform, ensuring easy access and uniform information distribution.

Customization Capabilities: Offers tools for personalizing content to meet diverse employee needs, increasing engagement and relevance.

Automated Processes: Streamlines content workflows with automation, facilitating quicker updates and consistent compliance.

Analytics Integration: Utilizes analytics to monitor content usage and effectiveness, optimizing content strategies.

Benefits Reimagined’s CMS is designed to manage content efficiently and enhance the overall employee experience by providing targeted, engaging, and up-to-date information.