Communication HUB

At Benefits Reimagined, our “Communication Hub” is a centralized solution designed to address the complex challenges Benefits Administrators face in managing employee benefits communication.  Recognizing issues such as lack of transparency, inconsistent communication channels, and insufficient clarity for employee inquiries, we have crafted a platform that streamlines these processes effectively.

Key Features of the Communication Hub:

  • Centralized Management: All benefits-related communications are administered simultaneously, enhancing control and oversight.
  • Customizable Messaging: Tailor communications for different employee groups, such as during “Open Enrollment” periods, ensuring relevance and clarity.
  • Diverse Communication Tools: Choose from various channels like email, SMS, Teams, WhatsApp, and more to match the preferred communication styles of different employee demographics.
  • Analytics-Driven Insights: Monitor and refine communication strategies with advanced Elastic Search and Kibana-based analytics that track engagement and effectiveness, helping to overcome challenges such as inconsistent messaging and poor onboarding experiences.

The Communication Hub at Benefits Reimagined simplifies the administrative burden by leveraging these capabilities.  It elevates the overall communication strategy, ensuring every employee receives timely, clear, and compelling messages tailored to their needs. This approach supports better administrative workflows and fosters a more engaged and well-informed workforce.

Intelligent Service Delivery(ISD)

Benefits Reimagined’s Intelligent Service Delivery leverages advanced technologies from OpenAI, Elasticsearch, and Kibana to enhance HR operations, offering a scalable, secure, and user-centered experience.  Here’s a condensed summary of its core features:

  • This grounds-up feature combines an AI-driven Chatbot, a ticketing engine, and AI-based answers and sentiment analysis.
  • Automation with AI: Utilizes OpenAI’s artificial intelligence for Innovative ticketing and bot-related Analytics to help Benefits administrators understand what employees are looking for and what is effective and work on something that is not working.
  • ISD allows customers to bring their email, ticketing, and knowledge management system (KM). We have built it in such a way that we work with what customers are already using for their other enterprise applications.
  • Predictive Insights: Integrates Elasticsearch for robust data analytics, providing predictive insights that help benefit administrators anticipate and plan for future needs.
  • Personalization: AI is employed to tailor Administrator services to individual administrators’ preferences, enhancing satisfaction and engagement.
  • Data-Driven Decisions: Features real-time dashboards powered by Kibana, enabling informed decision-making with visual analytics and key performance metrics.
  • Scalability: Designed to seamlessly scale with organizational growth, maintaining performance across varying operational scales.
  • Enhanced Security and Compliance: Ensures the protection of sensitive data and adherence to regulatory standards through secure technology frameworks.

Athena Chatbot

The Benefits Reimagined chatbot, powered by OpenAI and integrated with intent analytics based on Elasticsearch/Kibana, offers several standout features:

Advanced NLP: Leverages OpenAI’s sophisticated NLP for accurate, human-like conversations, enhancing user interaction.

Intent Analytics: Utilizes Elasticsearch and Kibana for real-time intent analysis, improving response relevance and accuracy.

Adaptive Learning: OpenAI employs adaptive learning technology to refine responses based on user interactions, optimizing efficiency over time.

Comprehensive Dashboards: Features detailed Kibana dashboards for visual insights into user interactions and chatbot performance, aiding continuous improvement.

Scalability: Backed by Elasticsearch, it manages high query volumes effectively, ensuring robust performance across enterprise applications.

These features combine to make the Benefits Reimagined chatbot a powerful tool for enhancing user interaction and user intent analytics, making it an integral part of digital Benefits transformation strategies within HR environments.

Advanced Benefits Analytics with Elastic Search & Kibana

The Employee Benefits Analytics from Benefits Reimagined has revitalized and broadened the concept of wellness and employee well-being. It offers employers a framework and valuable data to implement significant organizational changes.

  • Advanced Employee Benefits analytics helps you discover where there are any loopholes in your benefits offerings.
  • Contribution modeling on benchmarking.
  • Comparing your benefit plans and costs to those of your competitors.
  • Enhance engagement in your health plan.
  • Determine the right strategy for you based on costs and your population.
  • Customers can find in-depth analyses of their current and past plan costs, workforce demographics, plan design, or multiple factors.
  • Analytics also helps employees and administrators connect with market benchmarking data, which helps in better decision-making.
  • The objective is to make every decision and strategy based on what your data is telling you.

Note: APIs for SAC and DWC (seamless integration with Benefits Reimagined) help you bring related data from outside Benefits Reimagined, such as SuccessFactors, Payroll, and many other systems.

 

The easy-to-use Elastic search and Kibana interface allow developers and Business end users to query data, create catchy charts, and visualize the results via different chart types.

Advantages: Kibana features as an ideal tool:

 

  • For searching, viewing, and visualizing data
  • For analyzing the data through charts, tables, histograms, or maps.
  • Which has centralized access to built-in solutions developed on Elastic Stack.
  • It has dozens of data exploration, visualization, monitoring, and management features.
  • Provides dashboard view with all visual elements accessible in any browser.
  • Real-time analytical view into large volumes of data.
  • As the official interface of Elasticsearch, Kibana is the most effective interface for discovering data insights.
  • There is no load on the transactional database.
  • Data security applied to index data applies to visualizations as well.
  • The seamless interface between the Benefits Reimagined app and Kiban.